QKonnect's Tailor Made Solutions to Manage your Business Efficiently.

Manage Calls, Promotions, Leads and much more.

QKonnect is designed to enhance the efficiency of your organization by offering agile, reliable and robust cloud communication solutions to revolutionize business strategies.

Call Recordings

Record all the business calls received or answered. Use the recordings to improve the quality of your service or for future reference.

Smart Call Routing

Route calls to specific departments intelligently so that your customers have a flawless call experience.

IVR Solution

Smart IVR Solution interacts with customers and re-route calls intelligently to the required departments.

SMS Alerts

Customized SMS alerts for call end SMS. Lets you reach customers even after the call has finished.

Welcome Greeting

Greet your callers with a message when they call your help desk. Customize the greeting for new caller or an existing caller.

In Call Transfer

Lets your agents transfer call to a different department while being in a call. In Call Transfer helps solve customer queries more effectively.

CRM Integration

Integrate with any of your existing CRM for a fluent experience in handling your calls and managing your business.

Sticky Agent

Sticky agent lets customer get connected to the same agent they had conversation with earlier, making it easy for the customers to carry on the conversations.

Live Call Tracking

offers Live call tracking showing all the calls running at a certain time so that you can track and manage your free and busy agents.

Voicemail

Let customers leave a voicemail when your agents are unavailable to receive calls during non office hours or holidays.

Set Business Timings

Receive Calls only in your business hours and working days, take Voicemails on rest of the days so that no lead is missed.

Manual Leads Upload

Upload bulk leads manually and distribute them to preferred agents. Just copy paste or upload excel files.

Social Media Leads

Detailed campaign reports for analyzing the benefits & success of Out Bound Call campaigns.

Email Configuration

Configure your business email and enjoy sending & recieving mails from Leads itself.

Email Leads

Convert lead mails to Leads and assign it to agents and never miss a lead. Don’t leave enquiry mails unattended.

Lead Distribution

Verify & Distribute leads to agents or departments as per your convenience. Track & prioritize leads.

Leads Tracking

Track leads status and Analyze your lead generation channels based on their success and failure.

Cloud Data

Enjoy worry free cloud storage so that you never loose your data and there are no troubles of data leak.

Controlled Conference

Controls like adding or removing someone from the conference or muting participants in live call via online panel, makes it highly functional.

PIN Secured

Highly secure PIN conferences, enables PIN entry in both In-Dial and Out-Dial conferences and lets admin set & change PIN at any time.

Zero Travel for Meetings

Commence conferences from any where any time without travelling for meetings. Reduces company expenses and lets you enjoy features like recording.

Scheduled Conference

Create scheduled Out-Dial campaings to commence conferences everyday at any fixed time with pre registered participants.

Conference Recordings

Complete conference recordings for future references. Get recordings on your admin panel along with individual participant recordings.

SMS Integration

Send Conference campaign detaills via SMS directly to your agents for a better response rate. send PIN and conference schedule for campaigns.

Efficient Effortles 3rd Party Integration

Easily integrate QKonnect Solutions with all the leading CRM Solutions for expanded business growth.