Client stories
Success story 1
$5.32 billion, India’s largest foodservice company, holds the exclusive master franchise rights from global brands to develop and operate in India, Sri Lanka, Bangladesh and Nepal.
Success story 2
A leading tech-enabled, multi-brand aggregator and manufacturer of apparel products automates its entire sales management lifecycle using Salesforce..
Success story 3
A leading brand into the manufacturing and distribution of PVC pipes and a host of other related products streamlines its sales and sales operations using Salesforce.
$5.32 billion, India’s largest foodservice company, holds the exclusive master franchise rights from global brands to develop and operate in India, Sri Lanka, Bangladesh and Nepal. In India, it has a strong and extensive network of 2000+ restaurants across 400 cities. In Sri Lanka and Bangladesh, the Company operates through its wholly-owned owned subsidiaries which currently has 48 and 17 restaurants respectively.
Challenges
- Multiple tickets for 1 guest, if guests register complaints through multiple channels.
- POS and RECO not integrated with Brand.
- Admin – Real-time update not available
- No real-time automated dashboard for feedback status
- Escalation Matrix not available through Brand Admin
- Guests (Customer) profiling basis past transactions, data, NPS and other possible
- Factors not possible
- Lack of 360-degree view of transactions and feedback for the guests.
- Delay in processing refunds with no integration to the wallet
- No internal notes – CIR
- Closed ticket – Post ticket investigation update not available
- Parent – Child ticketing not available
Solution
- Integrated system to provide a unified view and customer 360.
- Automated system via workflows
- Real time visibility via curated dashboards using the data
- Defined SLA and escalation matrix with proper notification channels
- Customer feedback management and actionable basis the same.
- Defined SLA for the all the processes
- Defined SLA for the all the processes
- Defined SLA for the all the processes
- Scalable integrations with error handling and reporting process.
Benefits
- Streamlines support operations
- Improved customer satisfaction
- Enhanced agent productivity
- Enhanced agent productivity
A leading tech-enabled, multi-brand aggregator and manufacturer of apparel products automates its entire sales management lifecycle using Salesforce.
Challenges
- No tracking of enquiries coming in from multiple sources
- Lack of data insights and poor decision making
- Sales process not clearly defined
Solution
- Defining and streamlining of the entire sales process
- Providing the leadership with a unified bird’s eye view of leads from all sources, pipeline, team performance, etc.
- Integration of the current system with other platforms to automate email campaigns
Benefits
- Consolidated view of leads, increased sales, better decision-making and process automation.
A leading brand into the manufacturing and distribution of PVC pipes and a host of other related products streamlines its sales and sales operations using Salesforce.
Challenges
- No real time visibility and tracking of the sales activities
- Higher order fulfilment time
- High operational errors
Solution
- Automated beat plans and geotagging to validate the visits
- Automated visit reports and task management
- End to end process automation for order fulfilment process
- Automated alerts and reminders
Benefits
- Increased sales, efficient field force management, real time reporting, lower order fulfilment time and reduced operational errors.